FAQ
Welcome to the FENUA GROOVE FAQ page! Here you will find all the answers to the most frequently asked questions about our sound packs for Yamaha PSR keyboards. Whether you want to know how to download a pack, which keyboards they work on, or how to use them safely, everything is explained here. If you can't find your answer, don't hesitate to contact us via email at contact@fenuagroove.com We are here to help you!
PRODUCTS AND PACK CONTENTS
What does a FENUA GROOVE pack contain?
Each pack contains professional sounds and styles specially designed for Yamaha PSR keyboards, tested to deliver high-quality performance live and in the studio.
Are the sounds of good quality?
Yes, all sounds are worked on and tested to ensure professional quality.
Can I use the sounds for my personal or commercial productions?
Yes, the sounds can be used for your personal or professional music projects, but resale or redistribution is prohibited.
COMPATIBILITY
Which keyboards do the packs work on?
Our packs are compatible with YAMAHA PSR-S models listed in each product description. Please check your model before purchase.
Can I use the pack on multiple keyboards?
Yes, as long as they are models compatible with the purchased packs.
DOWNLOAD
How do I download my pack after purchase?
After payment, you will receive an email with a secure download link.
How long is the download link valid?
The link remains active for several days after purchase. After it expires, you will need to repurchase.
Can I download the pack multiple times?
Yes, you can use the link received to download as many times as needed until it expires.
PAYMENT AND SECURITY
What payment methods do you accept?
We accept secure payments by VISA card and via Shopify Payments.
Is payment secure?
Yes, all transactions are secured via Shopify. Your banking information is never shared.
SUPPORT
What to do if I have a problem with my download?
You can contact us directly via our contact page.
How to contact FENUA GROOVE?
You can contact us directly via our contact page or by email at contact@fenuagroove.com.
LICENSE AND USAGE
Can I resell or share the sounds?
No, reselling, sharing, or redistributing packs is strictly prohibited.
Can I modify the sounds for my projects?
Yes, you can use and modify them in your musical productions, but always for personal or professional use, without reselling them.